Admissions and Contact Centers

When census issues arise or organizations plan for growth, programs often focus on how to get more leads and neglect the low hanging fruit.

This is a costly mistake that drives up patient acquisition and marketing costs.

What’s the point in investing in expanded digital marketing and driving referrals if your admissions team is ill-equipped to identify and nurture potential patients?

We help you convert more of the leads you’re already getting.

As experts in behavioral health admissions processing and contact center implementation, verification of benefits and insurance reimbursement, Census by Design can help you to establish best practices for call handling and train your reps to close cases. A complete assessment of your team’s phone skills, systems, and workflows will help to identify opportunities to create efficiency, improve response time, automate communication, and nurture leads to establish a pipeline of patients and increase conversion rates.

In partnership with your leadership team and admissions director, we set KPIs, establish benchmarks, and create targets. We set up your quality assurance program to measure rep performance and identify skills that need additional training. A healthy census can only be achieved when you have high expectations of your admissions team and have the systems, training, and quality assurance measures in place to ensure efficient lead processing times that exceed customer service expectations.