Admissions and Contact Centers

When census issues arise or organizations plan for growth, programs often focus on how to get more leads and neglect the low hanging fruit.

Convert more of the leads you’re already getting

As experts in behavioral health admissions processing and contact center implementation, verification of benefits and insurance reimbursement, Census by Design, can help you to establish best practices for call-handling and training your team to close cases. A complete assessment of your team’s phone skills, systems, and workflows will help to identify opportunities to create efficiency, improve response time, automate communication, and nurture leads to establish a pipeline of patients and increase conversion rates.

In partnership with your leadership team and admissions director, we set key performance indicators, establish benchmarks, and create targets. We set up your quality assurance program to measure team performance and identify skills that need additional training. A healthy census can only be achieved when you have high expectations of your admissions team and have the systems, training, and quality assurance measures in place to ensure efficient lead processing times that exceed expectations.

Alternatively, you can take advantage of our expertise and immediately start closing more leads by letting our team handle admissions for you. 

A 24×7 Admission Team Built for Performance and Compassion

With over 20 years of experience leading and managing behavioral health admissions and call centers, our team has supported hundreds of thousands of individuals and families seeking treatment for mental health and substance use concerns. We bring this deep operational expertise to your organization by becoming your fully integrated admissions department, available 24 hours a day, 7 days a week.

We don’t just answer calls — we convert them into admissions. Our proven systems, trained specialists, and data-driven workflows deliver measurable results while ensuring every caller experiences the same care, professionalism, and compassion that define your brand.

Why Partner With Us

Metric-Driven Performance
Our model is built on outcomes, not activity. We track key performance indicators such as call volume, conversion rates, time-to-admission, and follow-up efficiency — giving you transparency into every stage of your admissions funnel and measurable ROI.

Scalable and Flexible Support
Whether you’re launching a new program or expanding across multiple facilities, we scale with you. Our infrastructure and trained team can flex to meet seasonal demand, growth phases, or overflow needs without compromising service quality or response time.

Cost-Effective Operational Model
Outsourcing your admissions allows you to eliminate the high costs of recruiting, training, and managing an in-house team. You gain a professional, high-performing admissions department without the overhead — improving your bottom line while maintaining best-in-class service delivery.

Seamless Brand Integration
We operate as a direct extension of your organization. Every interaction is handled in your brand’s voice, aligned with your mission, values, and messaging. From the caller’s perspective, there’s no difference — just consistent, compassionate engagement that builds trust.

Outcome-Oriented Workflows
Our intake specialists are trained in evidence-based engagement techniques designed to reduce call abandonment, accelerate decision-making, and increase conversions. We don’t stop at handling calls — we manage the full process from first inquiry through assessment and scheduled admission.